Användarvillkor

Last updated: June 26, 2026
Welcome to Vaalberg.
At Vaalberg, every diamond and every piece of jewellery is carefully selected or individually crafted to order. These Terms & Conditions explain your rights and obligations when purchasing from us and are designed to ensure a transparent, secure and enjoyable shopping experience.
These Terms & Conditions apply to all purchases made through www.vaalberg.com by consumers residing within the European Union.
 
1. Company Information
Vaalberg AB
Company Registration Number: 559585-4307
Registered in Sweden
All orders are dispatched from Sweden.
Email: contact@vaalberg.com
 
2. Eligibility
To place an order with Vaalberg AB, you must be at least 18 years of age or have the consent of a parent or legal guardian.
By placing an order, you confirm that all information provided is accurate and complete.
 
3. Orders & Purchase Agreement
After placing an order, you will receive an order confirmation by email.
A binding purchase agreement is concluded only once your payment has been successfully authorised and Vaalberg AB has accepted your order.
Vaalberg AB reserves the right to refuse or cancel an order in the event of:
•    pricing or typographical errors;
•    technical issues;
•    product unavailability;
•    suspected fraud or unauthorised transactions;
•    circumstances beyond our reasonable control.
Orders may be subject to additional verification before dispatch.
If you wish to modify or cancel your order, please contact us immediately. Once production of a custom-made piece has begun, modifications or cancellations are no longer possible.
 
4. Our Products
Vaalberg offers:
•    Laboratory-grown loose diamonds
•    Made-to-order fine jewellery featuring laboratory-grown diamonds
Laboratory-grown diamonds are real diamonds with the same physical, chemical and optical properties as mined diamonds.
Each piece of jewellery is individually crafted by skilled artisans. Minor variations in dimensions, metal finish, stone placement and other handcrafted details are considered part of the unique character of each piece.
Product images are intended for illustrative purposes only. Due to differences in screen settings and lighting conditions, colours and finishes may appear slightly different from the actual product.
 
5. Diamond Certification
Unless otherwise stated, all loose diamonds sold by Vaalberg are independently graded by either IGI (International Gemological Institute) or GIA (Gemological Institute of America).
Each certified diamond is delivered together with its original grading certificate.
Customers are encouraged to retain the certificate for insurance purposes and any future resale or eligible return.
 
6. Prices & VAT
All prices displayed on our website include VAT unless otherwise stated.
VAT is calculated according to the applicable legislation in the customer’s country of delivery within the European Union.
The total purchase price, including applicable taxes, is shown before the order is completed.
 
7. Payment
Payments are securely processed through Shopify Payments.
Available payment methods vary depending on your country and may include:
•    Credit & Debit Cards
•    Apple Pay
•    Google Pay
•    Klarna
•    Other local payment methods
Vaalberg AB never stores complete payment card information.
 
8. Shipping & Delivery
All orders are dispatched from Sweden.
Every shipment is fully insured during transit until delivered to the customer.
Orders are shipped using UPS or another trusted courier selected by Vaalberg.
Estimated delivery times:
Loose laboratory-grown diamonds
Approximately 4–10 business days.
Made-to-order jewellery
Approximately 5–6 weeks before dispatch.
Delivery times are estimates and may vary due to circumstances beyond our control.
If we anticipate a significant delay, we will notify you as soon as reasonably possible.
Customers are encouraged to inspect their package immediately upon delivery.
If the package appears damaged, please notify the carrier where possible and contact us without undue delay.
If a shipment is returned because incorrect delivery information was provided or because it was not collected, Vaalberg AB reserves the right to charge the actual costs incurred for return shipping and handling.
 
9. Ownership & Risk
Ownership of the goods transfers to the customer once full payment has been received.
The risk of loss or damage transfers to the customer when the goods are delivered to the customer or to a person designated by the customer.
 
10. Right of Withdrawal & Returns
Consumers residing within the European Union generally have the statutory right to withdraw from a purchase within 30 days after receiving the goods, without providing any reason.
Eligible products may be returned free of charge.
Returned items must:
•    be unworn and unused;
•    be returned in substantially unchanged condition;
•    include all original packaging;
•    include all certificates and accompanying documentation;
•    include any security tags or seals, where applicable.
Refunds are issued within 30 days after the returned product has been received, inspected and approved.
Custom Jewellery
Under Article 16(c) of the EU Consumer Rights Directive (2011/83/EU), the right of withdrawal does not apply to products that are made according to the consumer’s specifications or are clearly personalised.
Accordingly, engagement rings and other jewellery individually manufactured according to the customer’s selected diamond, metal, setting, ring size, engraving or other personal specifications cannot be cancelled, returned or refunded once production has commenced.
Customers are responsible for selecting the correct ring size before placing their order.
This limitation does not affect your statutory rights regarding defective products.
 
11. Warranty & Complaints
Your statutory consumer rights under applicable EU legislation remain unaffected.
Vaalberg provides a manufacturing warranty covering defects in workmanship and materials under normal use.
The warranty does not cover:
•    normal wear and tear;
•    scratches;
•    accidental damage;
•    misuse;
•    improper care;
•    chemical exposure;
•    discoloration;
•    lost stones;
•    modifications or repairs carried out by third parties.
If a valid warranty claim or complaint is approved, Vaalberg may repair the product, replace it, offer a price reduction or provide a refund in accordance with applicable law.
If you believe your product is defective, please contact us as soon as possible. We may request photographs or ask that the item be returned for inspection.
 
12. Personal Data
Personal data is processed in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR).
We only process personal information as necessary to fulfil orders, provide customer service, administer warranties and comply with legal obligations.
 
13. Limitation of Liability
Nothing in these Terms limits any liability that cannot legally be excluded under applicable law.
To the fullest extent permitted by law, Vaalberg AB shall not be liable for indirect, incidental or consequential losses.
 
14. Force Majeure
Vaalberg AB shall not be liable for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, war, strikes, transportation disruptions, governmental actions or supplier failures.
 
15. Governing Law & Dispute Resolution
These Terms & Conditions are governed by Swedish law.
Consumers residing in another EU Member State continue to benefit from any mandatory consumer protection rights applicable in their country of residence.
If a dispute cannot be resolved directly with Vaalberg AB, consumers may also use the European Commission’s Online Dispute Resolution (ODR) platform where available.
Nothing in these Terms limits your statutory consumer rights under applicable law.